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Poor and elderly Australians let down by ailing primary health system

Primary care services are usually our first point of contact with the health system. Each year, about A$50 billion – nearly a third of all health expenditure – is spent on more than 400 million primary care services delivered by more than 90,000 providers. This includes GPs, pharmacists, dentists, podiatrists and maternal and child health nurses.

Although by world standards Australia has an extensive set of primary care services, the Grattan Institute’s new report, Mapping Primary Care, finds too many poorer Australians still can’t afford to go to a GP when they need to, or a dentist when they should.

Beyond the cost issues, Australia’s primary care system is fragmented and poorly coordinated, and is ripe for reform.

High out-of-pocket costs

About 4% of Australians delay seeing a GP because of cost. About 7% delay or do not fill their prescriptions.

About one-third of patients pay for GP services at least once a year, with an average out-of-pocket cost of around A$34. If a GP prescribes medication, non-concessional patients pay up to A$39.50. Together with the GP consultation, this quickly adds up to A$75 or more for those who are not bulk billed.

Out-of-pocket costs are higher again for allied health and specialist medical practitioners. On average, allied health practitioners charge A$40 to the patient and specialists A$75. About 8% of people delay seeing a specialist because of cost.

Cost is an even bigger problem for dental services. Around 18% of Australians delay seeing a dentist because of this. More than half of six-year-olds and one-third of adults have tooth decay.

Not surprisingly, out-of-pocket costs are a bigger problem for people on low incomes. One-quarter of those on the lowest incomes delay or do not see a dentist because of cost.

Rural shortages

People who need to see a GP, allied health practitioner, dentist or specialist medical practitioner are less likely to do so if they live in a rural location, due to workforce shortages.

There are half as many GPs, 25% as many allied health services and 20% as many specialist medical services per person in remote rural areas as in major cities.

Compounding the problem, state government-funded primary care and specialist community services (including alcohol and drug, mental health and public dental services) often have capped budgets. When the budget runs out, people have to wait for services. People who need public dental services, for example, often wait a year or more.

Poor coordination

About 20% of Australians have ongoing complex care needs and need services from GPs, specialists, pharmacists, nurses, allied health and home support.

GPs are often seen as the gatekeepers and coordinators of care, particularly for people with greater needs, such as a combination of chronic diseases like diabetes, arthritis, depression, cancer and heart disease.

People with late-stage diabetes, for example, often have heart disease, kidney disease and poor circulation in their hands and feet. They may need a combination of ongoing medication, dialysis, wound management and support at home.

Coordination should help people with complex needs navigate the healthcare system to get the right care at the right time. But only 60% of this group see GPs as their main care coordinator. Nearly one-third of people who saw three or more health professionals say they have no care coordinator.

Lack of coordination can lead to difficulties in communication and frustrating experiences for patients. If treatment for people with advanced diabetes is not well managed, for instance, they are more likely to have kidney failure, a heart attack or lose a foot or a leg through amputation.

Poor coordination often reduces the quality of care patients get and leads to treatment, including hospitalisation, that could be avoided.

Fragmented care

Much of primary care is delivered by small, privately owned professional practices working independently of one another. They operate next to a range of relatively small non-government and state-run agencies providing primary care and specialist community services.

The Commonwealth government is meant to be responsible for managing primary care, but the states continue to have responsibility for a range of primary care and specialist community services.

The result is that responsibility for policy, planning, funding, data collection, organisation and management is fragmented, ineffective and inefficient.

Access and the integration and coordination of services for patients suffer as a result. In rural areas, poor policy and planning means patients have to travel long distances to see allied health professionals like physiotherapists or psychologists, or to see specialist medical practitioners like psychiatrists and dermatologists.

It’s time for the Commonwealth and state governments to negotiate a comprehensive national primary care policy framework to address the funding and organisational shortfalls.

We need a plan to provide better long-term care for the increasing number of older Australians who live with complex and chronic conditions, and to help keep populations healthy in the first place.

This article was published by The Conversation. Read the original version here.

 


[Comment] Police violence and the built harm of structural racism

Police killing black Americans is one of the oldest forms of structural racism in the USA. The act traces its roots to slavery.1 Yet it remains a tool for social control that violates black bodily autonomy, engenders racial inequality in access to public services, and re-inscribes the predominant racial order any time police indiscriminately and extrajudicially take a black life.2

[Editorial] Transforming treatment for hepatitis C

July 28 is World Hepatitis Day, which this year is commemorated by a series of events in Ulaanbaatar, Mongolia, where great progress has been made in scaling up hepatitis testing and treatment, offering a model for other countries to follow. Globally, the aim of the day is to support hepatitis prevention, testing, treatment, and care services, showcase best practices, and develop partnerships and funding. In 2015, 71 million people were estimated by WHO to have chronic hepatitis C infection.

WHO praises Greece for giving asylum seekers universal health coverage

The Greek Government has taken steps to address the health of 60,000 migrants and refugees currently living in the country, by granting access to primary health care (PHC) services, coordinated for migrants and Greek citizens alike by the Ministry of Health.

The World Health Organisation has congratulated Greece on the effort.

WHO Director General Dr Tedros Adhanom Ghebreyesus and WHO’s Regional Director for Europe Dr Zsuzsanna Jakab, visited Greece in June at the invitation of the country’s Prime Minister Alexis Tsipras, to inspect the implementation of a WHO-endorsed plan for refugee and migrant health.

WHO’s Public Health Aspects of Migration in Europe (PHAME) program works to strengthen the capacity of countries’ public health services to deal with large influxes of migrants.

Speaking at a recent regional WHO meeting, Prime Minister Tsipras said the issue of access to health services was of critical importance because “protecting human dignity and health is not a privilege or a luxury”.

WHO has been working with Greece on a European Union-funded project to ensure that the reform plan follows WHO policy recommendations.

Dr Tedros congratulated Mr Tsipras for his commitment to universal health coverage, and to ensuring that all residents of Greece can access the health services they need, when and where they need them, without facing financial hardship.

“The investments Greece is making will generate a return not only in terms of better health, but also in terms of poverty reduction, job creation, inclusive economic growth and health security,” Dr Tedros said.

This approach means migrants can access medical support, as well as cultural mediation to ensure that services are appropriate. They are also guided in navigating the health system so that they can, for example, receive the medication they need to manage chronic conditions. Greece has invested in PHC, despite experiencing a severe financial crisis.

For the first time Greece has developed unified PHC services based on community PHC units. Known as TOMYs, these units are staffed with multidisciplinary teams of general practitioners, paediatricians, nurses, health visitors, social workers and administrative staff. TOMYs work in collaboration with already existing ambulatory care units, health centres that provide specialised, diagnostic and dental health-care services.

The first TOMY opened in Thessaloniki (Evosmos) in December 2017, and currently there are 94 units in operation. Each unit has a capacity to serve approximately 10,000 people, and they are likely to reach this capacity within a year.

Dr Jakab said: “Standing shoulder to shoulder with the Greek Ministry of Health, we have made significant efforts that will continue to contribute to improving the health of the Greek people, including the most vulnerable.”

WHO suggested to Greece that the TOMY teams map the health needs of the communities they serve.

Dr Tedros and Dr Jakab’s visit to Greece coincided with the official launch of the new WHO Country Office in Greece, which will facilitate collaboration with the Ministry of Health and other stakeholders on national health priorities, as well as supporting multicountry cooperation programs. It is the 149th WHO country office worldwide, and the 30th in the European Region.

Dr Andreas Xanthos, Greece’s Health Minister, said that the establishment of the WHO Country Office in Greece significantly strengthens the country’s efforts towards universal health coverage and a sustainable and effective health system.

“This did not happen by chance – it is the result of a whole-of-government strong political commitment to upgrade our country’s cooperation with WHO,” said Dr Xanthos.

MEREDITH HORNE

Press Club speech calls for better health policy decisions

AMA President Dr Tony Bartone has used an address to the National Press Club to salute Australia’s general practitioners, and to call for significant reform of primary care.

In his first major speech since being elected in May, Dr Bartone said the challenge of transforming general practice was severely underestimated by the nation’s policy makers.

He said the AMA has a plan, but it is one which will require upfront and meaningful new investment, in anticipation of long-term savings in downstream health costs.

Delivering the nationally televised address during Family Doctor Week in July, Dr Bartone said his overarching concern as a GP himself has always been the patient journey and ensuring that people get the right care at the right time in the right place by the right practitioner.

“The priorities for me are always universal access to care, and affordability,” he said.

“GPs of Australia, I salute you. We all salute you. Your hard work and dedication is highly valued. The AMA will always support you and promote you.”

But he described there being “something really crook” about how GPs have been treated by successive Governments.

“They have paid lip service to the critical role GPs play in our health system, often borne out of ignorance and often in a misguided attempt to control costs,” Dr Bartone said.

“General practice has been the target of continual funding cuts over many years. These cuts have systematically eaten away at the capacity of general practice to deliver the highest quality care for our patients. They threaten the viability of many practices.”

The AMA President said Australia has seen too many poor decisions and mistakes in health policy.

General practice must be put front and centre in future health policy development.

“Despite the Government’s best intentions – and lots of goodwill within the profession – the Health Care Homes trial and implementation failed to win the support of GPs or patients,” Dr Bartone said.

“Instead of real investment, the trial largely shifted existing buckets of money around. It has fallen well short of its practice enrolment targets, and it looks like only a small fraction of the targeted 65,000 patients will sign up.

“But general practice still needs transformation and rejuvenation to meet growing patient demand and to keep GPs working in general practice.”

Dr Bartone outlined the AMA’s plan for general practice, which included in the short term: 

  • significant changes to chronic disease funding, including a process that strengthens the relationship between a patient and their usual GP, and encourages continuity of care;
  • cutting the bureaucracy that makes it difficult for GPs to refer patients to allied health services;
  • formal recognition in GP funding arrangements of the significant non-face-to-face workload involved in caring for patients with complex and chronic disease;
  • additional funding to support enhanced care coordination for those patients with chronic disease who are at risk of unplanned hospital admission – a similar model to the Coordinated Veterans Care Program funded by the Department of Veterans Affairs;
  • a properly funded Quality Improvement Incentive under the Practice Incentive Program – the PIP;
  • changes to Medicare that improve access to after-hours GP care through a patient’s usual general practice;
  • support for patients with chronic wounds to access best practice wound care through their general practice;
  • better access to GP care for patients in residential aged care; and
  • annual indexation of current block funding streams that have not changed for many years – including those that provide funding to support the employment of nursing and allied health professionals in general practice.

“In the longer term, we need to look at moving to a more blended model of funding for general practice,” he said.

“While retaining our proven fee-for-service model at its core, the new funding model must have an increased emphasis on other funding streams, which are designed to support a high performing primary care system.

“This will allow for increasing the capability and improving the infrastructure supporting general practice to allow it to become the real engine room of our health system.

“It is about scaling up our GP-led patient-centred multidisciplinary practice teams to better provide the envelope of health care around the patient in their journey through the health system.”

On public hospitals, Dr Bartone said a better plan was needed.

Instead of helping the hospitals improve safety and quality, Governments decided to financially punish hospitals for poor safety events.

“There is no evidence to show that financial penalties work,” he said.

“Public hospitals are a critical part of our health system. They are highly visible. They are greatly loved institutions in the community. They are vote changers.

“The doctors, nurses, and other staff who work in our public hospitals are some of the most skilled in the world…

“Despite their importance, and despite our reliance on our hospitals to save lives and improve quality of life, they have been chronically underfunded for too long.

“Between 2010-11 and 2015-16, average annual real growth in Federal Government recurrent funding for public hospitals has been virtually stagnant – a mere 2.8 per cent.

“The AMA welcomes that, between 2014-15 and 2015-16, the Federal Government boosted its recurrent public hospital expenditure by 8.4 per cent.

“But a one-off modest boost from a very low base is not enough.” 

Dr Bartone called on the major political parties to boost funding for public hospitals beyond that which is outlined in the next agreement.

There must be a plan to lift public hospitals out of their current funding crisis, which is putting doctors and patients at risk.

And Governments must stop penalising hospitals for adverse patient safety events, he said.

The wide-ranging Press Club address also went to aged care, with Dr Bartone describing it as “one of the highest profile segments of the health system – but for all the wrong reasons”.

He added that aged care was now emerging as an area in need of significant reform as the population ages and lives longer.

“An increase in funding for GP visits to aged care facilities would result in many savings, including from reduced ambulance transfers to hospital emergency departments,” he said.

“Changes to after-hours care remuneration must consider services that are currently provided under ‘urgent’ item numbers to patients in aged care facilities.

“We also need to ensure that the critical role that nurses play in caring for older Australians is recognised in those facilities.”

On private health insurance, the President said affordability meant very little without value, and that the Government knows the issue is at crisis point.

“Australians want reasonable and simple things from their insurance,” he said.

“They want coverage. They want a choice of the practitioner, and a choice of the hospital. They want treatment when they need it.

“We can’t have patients finding out they aren’t covered after the event, or when they require treatment and it’s all too late…

“Australians do not support a US-style managed care health system. Neither does the AMA. One area we are disappointed with in the recent announcements is pregnancy cover.

“It does not make sense to us, as clinicians, to have pregnancy cover in a higher level of insurance only.

“Many pregnancies are unplanned – meaning people are caught out underinsured when pregnancy is restricted to high-end policies.

“Pregnancy is a major reason that the younger population considers taking up private health insurance.

“They are less likely to be able to afford the higher-level policies. We need to make sure it is within reach.

“And having female reproductive services at a different level to pregnancy coverage is, to us, problematic, and will leave a lot of people caught out.

“There will be much more to talk about as the private health reforms are finalised and bedded down.”

 

Dr Bartone’s full address to the National Press Club of Australia can be found at: media/dr-tony-bartone-speech-national-press-club

 

Whatever it takes to clear up ambiguity over My Health Record privacy concerns

During the Q&A segment of his National Press Club address, AMA President Dr Tony Bartone said promised a face-to-face meeting with Health Minister Greg Hunt to gain assurances the Government will take further steps to ensure the privacy and security of the My Health Record.

Dr Bartone said there had been a groundswell of concern from AMA members, the broader medical profession, and the public about the 2012 legislation framing the My Health Record, particularly Section 70, which deals with the disclosure of health information for law enforcement purposes.

“The priority of the AMA at all times has been to support the My Health Record, and its precursors, for the important clinical benefits it will deliver to doctors, patients, and the health system,” Dr Bartone said.

“The AMA has always been protective and vigilant about the privacy of the doctor-patient relationship, and this should not be affected by the My Health Record.

“Given the public debate, I support calls for the Government to provide solid guarantees about the long-term security of the privacy of the My Health Record.

“I will do whatever it takes to ensure that the security concerns are raised and cleared up as a matter of urgency.

“This may involve examining the legislation.”

Mr Hunt contacted Dr Bartone directly after the Press Club to set up a meeting to discuss all aspects of the rollout of the My Health Record.

CHRIS JOHNSON

 

 

Your patients’ health in their hands

Information for AMA Members from the Australian Digital Health Agency about My Health Record.

By Professor Meredith Makeham

Australians are being offered an important choice over the next three months about how they want to interact with their health information.

By the end of 2018, all Australians will have a My Health Record created for them, unless they choose not to have one.

The decision, importantly, is theirs to make after considering the benefits of having immediate online access to their health and care data, and being able to share it with their clinicians.

They will have access to information such as their medicines and allergies, hospital and GP summaries, investigation reports and advance care plans which could not only save their life in an emergency but also help their clinicians find vital information more quickly so that they can make safer health care decisions.

Trusted health care providers – GPs, specialists, pharmacists and others – are likely to find their patients want to talk to them about their decision. The My Health Record system is here to support better, safer care – not to replace current clinical record keeping systems or professional communication. Neither will it replace the patient-doctor relationship and clinical judgement. It is simply a secure online repository of health data and information that wouldn’t be accessible otherwise.

The data flows into the record from securely connected clinical information systems in hospitals, general practices, pharmacies, specialists’ rooms, and pathology and radiology providers. It also provides access to Medicare Benefits Schedule (MBS) and Pharmaceutical Benefits Scheme (PBS) data, the Australian Immunisation register and the Australian Organ Donor registry.

People understandably want reassurance that the Australian Digital Health Agency (the Agency) holds the privacy and security of their health information as its first priority. The system’s security has not been breached in its six years of operation. There is no complacency however – My Health Record system security operates to the highest standards, working with the Australian Cyber Security Centre and others. It is under constant surveillance and threat testing.

The legislated privacy controls are world-leading and easily accessed on the consumer portal. They include features such as a record access control – similar to a PIN – that a person can apply to their entire record so it can’t be viewed unless shared with their clinician. In an emergency, the legislation allows a clinician to ‘break glass’ and see vital medicines and allergy information. However, all instances of this are audited and people can choose to receive a text or email informing them if this happens.

The steps required for a healthcare practitioner to view a My Health Record require a number of security authentications to take place. For a provider to access the My Health Record via their clinical information system, they must be a registered health care provider – for example, registered with the Australian Health Practitioner Regulation Agency. They must also have a valid provider identifier and work in an organisation with a valid organisational identifier.

Software must be conformant, with a secure and encrypted connection to the My Health Record system. In addition, the patient must have a record on the provider’s clinical information system as a patient of the practice.

The Agency has not and will not release documents without a court/coronial or similar order. No documents have been released in the past six years and no other Government agencies have direct access to the My Health Record system.

We know 230,000 hospital admissions occur every year as a result of medication misadventure, costing the Australian taxpayer $1.2 billion annually. Many of these could be avoided if people and their clinicians had better access to vital medicines and allergy information.

The ‘Medicines View’ is a recent addition to My Health Record. It provides a consolidated summary of the most recent medicines information from notes entered by GPs, hospitals, pharmacies and consumers.

Over the past 12 months, the system has enriched its clinical content. Public and private pathology and imaging providers are now connecting and a vast increase in connected pharmacy systems as well as hospitals has occurred. This will accelerate the realisation of benefits as clinicians find they can access a more comprehensive source of information within the My Health Record system.

This month, a national communication plan was launched to ensure Australians are well informed when making their decision. Almost 20,000 My Health Record education kits were distributed to GPs, community pharmacies, aboriginal health services, post offices and public and private hospitals.

Our role as health care providers is to be our patients’ advocate, to support them in making the decisions and choices that will lead to better health outcomes and ensure that they have access to safe and effective care. My Health Record isn’t here to solve all of our problems, but it is an important step forward in our ability to deliver a safer and better-connected healthcare system.

Clinical Professor Meredith Makeham is Chief Medical Adviser of the Australian Digital Health Agency.

 

 

 

 

 

AHPRA complaint story leads to doctor’s petition

 

Last month we wrote about AHPRA’s new policy with regards to its publicly accessible register of medical practitioners. This register will now link individual entries to court and tribunal rulings on complaints about doctors – even if the doctor in question was found to have done nothing wrong.

Our story was read by Victorian radiologist Dr Steel Scott, who was prompted to set up a petition to call for a stop to linking unfounded complaints on the AHPRA register. The petition has clearly hit a nerve with Australia’s medical community, with well over 11,000 people signing the petition at time of this publication.

In an update, Dr Scott says he has sent letters to AMA Victoria, the RACGP, Avant Mutual and to Federal Health Minister Greg Hunt. AMA Victoria has referred his letter to the national office, and the RACGP has responded to say it is preparing a communication to AHPRA to raise concerns on the issue. Avant says it supports the petition and further action, while Greg Hunt and AHPRA have yet to comment.

Dr Scott says that linking to rulings with no adverse findings is effectively tarring the innocent with the same brush as those who have been found guilty.

“With the dramatic statistics relating to medical practitioner mental health and suicidal ideology, and having first hand worked with colleagues who have sadly committed suicide due to the stress of our profession, it is clear that we need to help protect our fellow practitioners reputations and mental well-being,” Dr Scott writes.

“As such, it is crucial that we protect our colleagues from having the negative stigma, stress and violation of practitioner privacy, which will result from having our innocent colleagues tribunal results listed in perpetuity.”

But Dr Scott stresses that he supports adverse tribunal results being documented and registered against a guilty practitioner’s name, as this is in the best interests of patient safety.

The petition has prompted hundreds of written responses.

“There are already supports being put in place to assist doctors with the mental stress/anguish of having an AHPRA complaint put against them and yet here we are having to fight for the unfounded complaints to be stricken from our registration record,” writes one doctor. “How many doctor suicides does the board and AHPRA need to take this seriously? As a governing body for doctors there seems to be no advocacy for the rights of the individual doctor.”

Another writes: “This means anyone unlucky enough to come across an unreasonable patient would have his/her name stuck with mud. For such a complicated industry that requires extensive knowledge that hardly seems fair or helpful for anyone. A perfectly capable doctor might be avoided for all the wrong reasons.”

You can read our original story here, and access Dr Scott’s petition here.

NHS birthday protests

The NHS has turned 70, sparking large-scale public protests at the level of underfunding and privatisation of England’s national health service.

On July 5, 1948, Britain’s then Health Secretary Aneurin Bevan (from Labour’s post-war government of Clement Attlee) launched the National Health Service at Manchester’s Park Hospital.

That hospital is now known as Trafford General Hospital and the National Health Service simply as the NHS.

On its 70th birthday this month, tens of thousands of patients, public and NHS staff marched on Westminster in protest at the state of the service.

Although UK’s current Conservative Party Government has pledged another £20 billion (Aus$35.8 billion) to the NHS over the next four years, the growing concern is that much of that money will be given to private companies.

During the 2016-17 financial year, a total of £7.1 billion was given to private companies for NHS clinical contracts. Since 2013, a massive £25 billion has been awarded to non-NHS providers through a tendering process allowed under the Health and Social Care Act, which came into force that year.

Analytic studies are revealing increasing problems with the private sector services being provided, causing alarm among patients and political watchers.

Accounts of patient neglect, mismanagement, and endless waiting periods are reported daily.

Outsourcing of NHS services remains highly controversial.

Labour leader Jeremy Corbyn has called for an end to privatisation and for NHS staff not to be sub-contracted to private companies.

He addressed the protesting crowds, suggesting that profits sometimes end up in international tax havens.

“I don’t pay my taxes for someone to rip off the public and squirrel the profits away,” he said.

Prime Minister Theresa May has defended the NHS, hailing it as a huge success and insisting its future was secured with the extra government funding.

Protests were held around the same time of a service of celebration at Westminster Abbey for NHS staff, as well as thousands of tea parties around the country to mark the 70th anniversary.

Yet while some politicians, staff and patients hailed the NHS as a “unifying ideal” for the British people, critics demanded answers to the system’s management failures and funding shortfalls.

The official line celebrating the milestone, stated on the NHS70 website, is: “Over the last 70 years, the NHS has transformed the health and wellbeing of the nation and become the envy of the world.

“The NHS has delivered huge medical advances and improvements to public health, meaning we can all expect to live longer lives.

“It is thanks to the NHS that we have all but eradicated diseases such as polio and diphtheria, and pioneered new treatments like the world’s first liver, heart and lung transplant.

“In more recent times, we have seen innovations like mechanical thrombectomy to improve stroke survival, bionic eyes to restore sight, and surgical breakthroughs such as hand transplants.”

CHRIS JOHNSON

 

(File photo) 

 

[Correspondence] Lessons from the INTERVAL study – Authors’ reply

The INTERVAL study1 randomly assigned 45 263 whole-blood donors to different intervals between donations to assess the effect of varying the frequency of donation on donor health and blood supply. Reducing the inter-donation intervals used in the UK to those used in blood services in the USA or western Europe led to a substantial increase in the amount of blood collected over the 2-year study period. For instance, reducing the inter-donation interval from 12 weeks to 8 weeks in men led to an increase in blood supply of 33% (an average of 1·7 units per donor).